Reports to: Service Location Manager
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.
o Fields internal and external customer inquiries to the Service Department
o Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
Adds segments and job codes to work orders as needed.
Open Mandatory Product Improvement Work Orders and insure parts are ordered in a timely fashion.
o Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
o Maintains Service Department filing and records
o Updates customer profiles using equipment, hours, or other information from the
customer work orders
o Assists technicians with parts requisitions and ordering.
o Maintains accessories and supplies and prepares replacement orders
o Process warranty and product improvement claims including the computation of charges submission and follow-up. Maintain a list of mandatory Product Improvements.
o Performs other duties and functions as directed by Service Management
Experience, Education, Skills and Knowledge:
o Basic knowledge of accounting practices
o Ability to use standard desktop load applications such as Microsoft Office and internet
o Knowledge of office procedures
o General understanding of mechanical/technical terms is preferred
o High School Diploma or equivalent experience
To apply please submit resume to: email@example.com